Navigate the Agentic AI Evolution with Gartner® Research

Agentic AI moves beyond chatbots to systems that plan and execute tasks with minimal supervision. This Gartner® report explores how agentic AI and machine customers will reshape service by automating routine work across systems.

Inside the report:

• Definitions: How agentic AI differs from GenAI and RPA.

• Impact: How machine customers shift volume and routing.

• Strategy: Preparing policies, governance, and skills for AI-human collaboration.