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WysywigTabs
If your apps don’t work together, how can your team? With Dialpad and Slack, teams can drop toggling between apps and stay focused on the task at hand. Notifications for missed calls, text messages, and voicemails (among others) are automatically pushed to Slack, so you’re never out of the loop when it comes to how and where conversations are happening.
The Dialpad Slack integration offers teams an easier way to view and manage their Main Line, Department, or Call Center activity from a single platform as well as launch 1:1 calls. Once enabled, Dialpad teams using Slack can receive notifications for activities like when a call starts, is completed or missed, when a voicemail is received, when a voicemail transcription is available, and when a text message is received.
KEY FEATURES
Call Logging
Log call events back to a shared Slack channel including events for:
When a call starts
When a call is completed
When a call is missed
When a voicemail is received
When a voicemail transcription is received
When a text message is received
Calling
Initiate 1:1 calls from Slack by either selecting the call icon or by using the slash command "/dialpad"
Dialpad WFM
Improve support team adherence, productivity and team connection with Dialpad WFM’s Slack integration.
The Dialpad + Slack integration requires a paid Dialpad account on either the Pro or Enterprise plan types. Dialpad offers a 14-day free trial for all plan types. In order to install Dialpad + Slack, reach out to your Dialpad Admin. This app does not sign up you up for any new emails, and does not interfere with existing text or email notifications you may already have set up in Dialpad.